Privacy Policy

1. Definitions

• "Buyer" means a User who posts a Need on the Platform seeking goods, services, or a quotation.
• "Seller" means a User who submits a Bid in response to a Buyer's Need.
• "Bid" means an offer, quotation, price, or proposal submitted by a Seller in response to a Need.
• "User" means any Buyer, Seller, or visitor who accesses the Platform.
• "Personal Data" means any information relating to an identified or identifiable natural or legal person.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: name, email address, mobile number, password, business/company name, GST or tax identification number, address, and profile photograph.
• Identity/Verification Information: government-issued ID, business registration or licence documents, and bank or payment details submitted for seller verification or payouts, where applicable.
• Buyer Need Postings: description of the requirement, category, budget, specifications, quantity, deadlines, location, and any attachments (images, documents, drawings) uploaded by the Buyer.
• Seller Bid Information: price quoted, terms, delivery/completion timelines, product or service details, portfolio samples, and any attachments submitted with a Bid.
• Communications: messages exchanged between Buyers and Sellers through the Platform's chat or messaging feature, and any correspondence you send to our support or feedback channels.
• Transaction Information: records of Needs posted, Bids submitted, Bids accepted or rejected, and related order/payment status, to the extent such transactions are facilitated or recorded on the Platform.

2.2 Information Collected Automatically

• Device and Log Data: IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, and timestamps.
• Usage Data: search queries, categories browsed, Bids viewed, click patterns, and features used.
• Location Data: approximate location derived from IP address or, where permitted, precise location if you enable location services, used to match Buyers and Sellers within a service area.
• Cookies and Similar Technologies: as described in Section 6 below.

2.3 Information from Third Parties

Payment processors, identity-verification providers, analytics providers, social media login providers (if you register via a third-party account), and publicly available business directories, where used to verify Seller credentials.

3. How We Use Your Information

We use the information we collect to:

• Create and manage Buyer and Seller accounts and verify identity;
• Publish Needs to relevant Sellers and display Bids to the relevant Buyer;
• Enable communication between Buyers and Sellers regarding a Need or Bid;
• Facilitate acceptance of a Bid and any resulting order tracking shown on the Platform;
• Process payments through third-party payment gateways, where the Platform facilitates payment;
• Send transactional notifications (e.g., new Bid received, Bid accepted, messages);
• Send service updates, promotional communications, and respond to support or feedback requests (you may opt out of non-essential communications at any time);
• Detect, investigate, and prevent fraud, misuse, fake postings, or abuse of the bidding system;
• Maintain the security, stability, and performance of the Platform;
• Comply with applicable legal, regulatory, tax, and accounting obligations; and
• Enforce our Terms of Service and this Policy.

4. How We Share Your Information

Because Doobido's core function is to connect Buyers and Sellers, certain information is necessarily shared between them:

• Buyer → Seller: When a Buyer posts a Need, the details of that Need (and limited profile/contact information, as configured in your account settings) are made visible to Sellers eligible to bid on it.
• Seller → Buyer: When a Seller submits a Bid, the Bid details and relevant Seller profile information (business name, ratings, portfolio) are made visible to the Buyer who posted the Need.

We may also share information with:

• Service Providers: hosting providers, cloud storage, payment gateways, SMS/email/notification providers, customer support tools, and analytics providers, who process data on our behalf under confidentiality and data-processing obligations.
• Legal and Regulatory Authorities: where required to comply with a law, regulation, legal process, or enforceable governmental request, or to protect the rights, property, or safety of Doobido, our Users, or the public.
• Business Transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality arrangements.
• With Your Consent: for any other purpose disclosed to you at the time of collection and to which you consent.

We do not sell personal information to third parties for their own independent marketing purposes.

5. Role of the Platform in Buyer–Seller Transactions

Doobido provides a technology platform that enables Buyers to post Needs and Sellers to submit Bids. Unless expressly stated otherwise for a specific feature, Doobido:

• is not a party to, and does not guarantee the outcome, quality, legality, or performance of, any transaction, agreement, or arrangement entered into between a Buyer and a Seller;
• does not verify the accuracy of information posted by Users except where an explicit verification feature is stated to apply;
• is not responsible for any dispute, loss, or damage arising from a Buyer–Seller interaction, and any such dispute must be resolved directly between the Buyer and Seller; and
• reserves the right to remove any Need, Bid, or account that violates our Terms of Service, without liability to any User.

Users acknowledge that information shared with a counterparty (Buyer or Seller) as part of the bidding process is shared at the User's own discretion and risk, and Doobido is not responsible for how that counterparty subsequently uses such information outside the Platform.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to operate the Platform, remember your preferences, keep you signed in, measure performance, and serve relevant content. You can control cookies through your browser settings; disabling cookies may limit certain features of the Platform (e.g., staying logged in, viewing personalised Bid recommendations).

7. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Platform, and thereafter for as long as necessary to comply with legal, tax, accounting, or dispute-resolution obligations, resolve disputes, and enforce our agreements, after which it is deleted or anonymised.

8. Data Security

We implement reasonable technical and organisational measures — including encryption in transit, access controls, and restricted internal access — designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Subject to applicable law, you may:

• Access, correct, or update your account information through your Platform settings;
• Request deletion of your account and associated personal data, subject to information we are legally required or entitled to retain;
• Withdraw consent for optional processing (e.g., marketing communications, precise location) at any time;
• Opt out of promotional emails/SMS using the unsubscribe link or in-app settings; transactional messages related to your Bids/Needs may still be sent;
• Lodge a complaint with our Grievance Officer (Section 13) or the applicable data protection authority.

To exercise these rights, contact us using the details in Section 13. We may need to verify your identity before acting on a request.

10. Children's Privacy

The Platform is intended for use by individuals who are at least 18 years old and legally competent to enter into binding contracts. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it.

11. Third-Party Links and Services

The Platform may contain links to third-party websites or integrate third-party services (e.g., payment gateways, maps, social logins). This Policy does not apply to those third parties, and we encourage you to review their respective privacy policies.

12. International Data Transfers

Where your information is transferred to, stored, or processed in a country other than your own (including for cloud hosting or support functions), we take reasonable steps to ensure it receives an adequate level of protection consistent with this Policy and applicable law.

13. Grievance Officer / Contact Us

In accordance with applicable law, including the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for Doobido can be reached as follows:

For any other questions about this Policy or our data practices, please contact us at the above email address.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Platform features, or legal requirements. We will post the revised Policy on this page with an updated "Last Updated" date, and, for material changes, provide additional notice (e.g., email or in-app notification). Your continued use of the Platform after changes take effect constitutes acceptance of the revised Policy.

15. Governing Law

This Policy is governed by, and construed in accordance with, the laws of India, without regard to conflict-of-law principles, and any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts at [Insert City], India, unless otherwise agreed in the Terms of Service.